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Western Building Pty Ltd

Updated 2026-09-05 · 2,576 reviewed · 120 listed · Scored from 407 Google reviews · How we rank ›

4.8(407) 82 composite score See reviews on Google ✓ Google-verified
Kitchen Renovation
Western Building Pty Ltd
Location
Cannington
Service
Kitchen Renovation
Reviews
407
Best for
homeowners with insurance claims who need emergency storm, fire, or water damage repairs completed quickly by experienced trades.

Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.

What do customers say?

Most customers report efficient, professional repairs completed on time with strong communication from named staff and hired trades. One major dissatisfied customer endured a 10-month insurance claim (November 2025 to August 2026) plagued by unresponsive case managers (Deb and Dianna), incomplete works, slow approvals, and the customer ultimately coordinating their own repairs. The disconnect between fast, quality-focused site trades and sluggish, disorganized claims management stands out sharply.

Their website claims insurance repair expertise across multiple Australian states, though the business is Cannington-based. The praise centres on tradies like Adam, Sheriden, Matt, Karl, Zaps, and Rohit delivering professional outcomes, while bottlenecks appear at the claims coordination level, particularly with scope changes and approval timelines.

Praised for
  • professional and punctual tradies
  • responsive claims management and communication
  • quality workmanship on repairs
  • tidy worksites and follow-up cleanup
Watch-outs
  • months-long delays on insurance claims
  • poor coordination between case managers
  • incomplete works and scope creep issues
  • lack of accountability when things go wrong
on-time-completiondelaysquality-craftsmanshipresponsiveunresponsivetidy-worksitepunctualpoor-communication
Best for: homeowners with insurance claims who need emergency storm, fire, or water damage repairs completed quickly by experienced trades.
Think twice if: you have a complex or multi-stage insurance claim; expect claims management delays even when site work moves fast.

What stands out?

  • skilled, punctual trade teams
  • rapid response on emergency damage
  • clean, professional on-site execution
  • insurance claim specialists

Worth knowing

  • Named case managers: Deb, Dianna (complained of poor coordination)
  • Named supervising staff: Matt, Karl, Georgia, Tai, Rohit (praised for responsiveness)
  • Named trades: Adam (Focal Point Flooring), Sheriden (Alkimos Painting), Zaps (vanity installation), West McKay Carpentry & Glazing (fence work); all praised for professionalism and punctuality
  • One claim took 10 months (November 2025 to August 2026) with weeks of delays on work order approvals
  • Works marked as incomplete initially, later discovered via customer coordination

How it compares

  • Rated 4.8 against a 4.77 average across the 105 kitchen renovation businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How the score was calculated

Our Rubric
Star rating 87
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
377
4
5
3
2
2
3
1
20

Frequently asked questions

How fast can you respond to emergency damage?
Reviews describe rapid response and prompt assessment for insurance claims, though the major complaint involved 10 months total duration from initial damage (November 2025) to final completion (August 2026), with delays mainly in claims coordination rather than emergency response.
Do your teams clean up after repairs?
Yes. Reviews mention cleaning company attendance after major works and individual trade teams leaving worksites tidy.
Are you covered across Australia?
Their website lists licences for WA, SA, VIC, NSW, QLD, and NT, though the business is based in Cannington, WA.
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Last updated 2026-09-05