Business data from Google Business Profile, checked 2026-09-05. Facts from the business's own website were fetched 2026-09-05.
Reviewers consistently praise the design team, particularly named designers like Kendra, Emma, and Sebastian, for understanding their vision and creating beautiful, functional spaces. However, a significant share report serious delays, poor communication, missed appointments, and management failures that overshadow the quality of the finished product. Payment disputes and broken completion dates are recurring themes in negative reviews.
Five-star reviews from satisfied clients praise professional project management, quality craftsmanship, and responsive design input. However, two one-star complaints describe roofing defects that cost thousands to fix and a business unable to acknowledge prior work, raising concerns about accountability and documentation.
Most customers praise Jewelbic for professional teams, responsive project managers (Kyle, Matt Gregory named), and finished work quality. They handle kitchen, bathroom, and full-home jobs efficiently and keep budgets tight. However, two detailed low reviews flag poor communication windows, significant delays despite initial estimates, and occasional trade lapses that required owner intervention, suggesting inconsistent execution on bigger or complex jobs.
Jacqui and her team deliver genuine, hands-on guidance without pushiness. First-time renovators particularly value her time spent on design decisions, sizing, and contractor recommendations that save money and stress. The showroom stocks bathroom, kitchen, and tile options in one place. Staff respond quickly to queries, remember repeat customers by name, and connect clients with contractors who deliver quality work at competitive rates.
Last updated 2026-09-05